Bedford Commuters Association
Representing Bedford &
Flitwick  Commuters
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Who to contact in the case of Complaints?

Both Thameslink Great Northern and East Midlands Trains have online complaint forms on their web sites.  

East Midlands Trains:
Email at getintouch@eastmidlandstrains.co.uk
Call them  on 08457 125678
for people with hearing difficulties, please use the TextDirect service:     
18001 followed by 03457 125 678
Write to at Customer Service Centre, East Midlands Trains,
1 Prospect Place,Millennium Way,Pride Park,Derby,DE24 8HG

Thameslink Great Northern
Customer Relations: Tel:  0345 026 4700
E-mail: customerservices@thameslinkrailway.com
Arrange assistance if you have special travel needs from our assisted travel team on 0800 058 2844 or 0800 975 1052 (textphone)
Write to them Freepost RRBR-REEJ-KTKY,
Thameslink and Great Northern Customer Services,
PO Box 443,  Plymouth,  PL4 6WP

Please feel free to cc the BCA with any complaints.